Terms of Use and Safety Disclaimer

1. Acceptance of These Terms

By tapping "Agree" in the App, downloading, installing, accessing, or using Aurora after having the opportunity to review these Terms and the Privacy Policy, you agree to be bound by them. If you do not agree, do not use Aurora and uninstall the App.

These Terms apply to the App, Aurora-operated alert-delivery infrastructure, and the Aurora website, except where a separate notice expressly states otherwise.

2. Eligibility and Guardian Responsibility

Aurora is intended only for users aged 13 or older. Children under 13 must not use Aurora. If you are 13 or older but under the age at which you may lawfully consent to these Terms or to the processing of personal data where you live, a parent or legal guardian must review and agree to these Terms on your behalf and supervise your use of the App.

3. What Aurora Is — and Is Not

Aurora is a personal safety assistance tool. It lets you configure alerts for trusted contacts, share selected emergency context, and use device-based detection or manual SOS features. It is not a police reporting system, emergency dispatch service, medical service, rescue center, security guard service, insurance product, or guaranteed emergency-response solution.

Aurora does not monitor emergencies, contact public authorities on your behalf, dispatch responders, verify an incident, or ensure that a trusted contact receives, reads, understands, or acts on an alert. If you are in immediate danger or need urgent assistance, contact local emergency services, law enforcement, medical professionals, or another official emergency channel as soon as you safely can.

4. How Alerts and Evidence Features Work

Depending on your permissions and settings, Aurora can monitor sound on your device, perform on-device AI analysis, start a manual SOS, or send alerts through enabled LINE, Telegram, Aurora push, SMS, or phone-call channels. Alert content depends on the features you enable and includes one or more of the following: text, location information, a location link, AI context, a short emergency audio clip, a live-location link, or a video-evidence link.

Manual SOS may be sent without waiting for AI analysis. Automated detection, AI analysis, audio sharing, live location, and video evidence are optional or settings-dependent features; their availability varies by device, permission, operating system, connection, and configured delivery channel.

5. Detection, AI, and Recording Limitations

Sound detection, motion confirmation, AI analysis, danger levels, audio capture, and video capture are technical aids only and are affected by device status, permissions, connectivity, and ambient conditions. Accordingly, these features are not guaranteed to be continuously available, timely, complete, accurate, or suitable for every situation; known limitations include false alerts, missed alerts, misclassified situations, or an inability to create usable evidence.

AI output and any danger-level result are informational context, not a professional assessment, diagnosis, prediction, or instruction. You and anyone receiving an Aurora alert must use independent judgment and official emergency channels when appropriate.

6. Delivery, Network, and Recipient Limitations

Alert delivery depends on your device, battery, permissions, network availability, carrier service, operating-system restrictions, third-party services, recipient settings, and other factors outside Aurora's control. SMS, calls, LINE, Telegram, push notifications, audio, video, location links, and AI summaries may fail, be delayed, be incomplete, be duplicated, or be inaccurate.

When network connectivity is unstable or unavailable, some pending messages are delayed. For pending messages that support retry, Aurora will attempt delivery again after connectivity returns, but delivery or re-delivery is still not guaranteed. Aurora does not guarantee that any person will receive, read, believe, respond to, or act on an alert.

7. Location, Audio, and Video Links

If you enable live location or video evidence, Aurora will attempt to create an unlisted link for the contacts you select. Anyone who obtains a valid link can view its contents while the link remains valid. Aurora cannot control copying, forwarding, screenshots, recordings, or later use by a recipient or third party.

You are responsible for deciding whether to enable these features and for understanding that a shared emergency link allows anyone who obtains the link to access sensitive information about you, your location, or the event.

8. Your Responsibilities

You are responsible for:

• keeping your device powered, functional, charged, and sufficiently connected;
• maintaining required microphone, location, camera, notification, SMS, call, and background-execution permissions when you choose to use related features;
• keeping emergency-contact details, contact bindings, and delivery methods accurate and current;
• testing Aurora periodically on your own device and confirming that configured channels are available;
• using official emergency channels rather than relying on Aurora as your only safety measure; and
• protecting your device and the confidentiality of any emergency links you receive or share.

9. Trusted Contacts and Other People's Data

Before adding a trusted contact, obtain that person's consent and confirm that you have the right to provide their contact information. Before enabling sharing features, inform them that, based on the features you enable, Aurora will attempt to send one or more of the following: your emergency message, location information, emergency audio, AI summary, and video link.

Trusted contacts are not Aurora employees, agents, responders, or service providers. Aurora does not create a duty for any trusted contact to monitor, respond to, or rescue you, and trusted contacts are not third-party beneficiaries of these Terms.

10. Third-Party Services and Charges

Depending on the features you enable, Aurora uses services operated by third parties, including telecommunications carriers, SMS and call providers, LINE, Telegram, push notification services, mapping services, mobile operating-system services, and cloud infrastructure. Those providers have their own terms, privacy practices, availability rules, geographic restrictions, and fees.

Any telecommunications, roaming, mobile data, or other third-party service charges incurred through your use are your responsibility. Aurora is not responsible for third-party outages, policy changes, account restrictions, expired authorizations, billing issues, or transmission failures.

11. Prohibited Use

You must use Aurora lawfully and only for legitimate personal-safety purposes. You must not use it to harass, stalk, threaten, deceive, impersonate, spam, make false or misleading emergency reports, collect evidence unlawfully, invade another person's privacy, interfere with another person's device or account, or otherwise harm any person.

You are responsible for the alerts, information, recordings, and messages generated through your configuration or use of Aurora.

12. Availability, Updates, and Discontinuation

Aurora reserves the right to change, update, suspend, limit, or discontinue any feature, delivery channel, or part of the service. Compatibility with a particular device, operating-system version, carrier, third-party platform, or feature is not guaranteed. We reserve the right to issue updates to address safety, security, compatibility, or operational needs.

13. Privacy

Aurora's collection, use, storage, and sharing of information are described in the Privacy Policy, which forms part of these Terms. Please read it before enabling sensitive features or adding trusted contacts.

14. Intellectual Property and Limited License

Aurora and its content, branding, software, and related materials are protected by applicable intellectual-property laws. Subject to these Terms, you receive a limited, personal, non-transferable, revocable license to use the App for its intended purpose. You may not copy, modify, distribute, reverse engineer, or exploit Aurora except where applicable law expressly permits it.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Aurora is provided on an "as is" and "as available" basis. We do not warrant that Aurora will be uninterrupted, secure, error-free, timely, accurate, reliable, available in every situation, or suitable as your sole safety measure.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Aurora and the individuals involved in its development or operation are not liable for indirect, incidental, special, or consequential damages arising from the use of or inability to use Aurora, or from any alert, a recipient's conduct, or a third-party service, including any resulting loss of data, profits, opportunities, or goodwill; however, this limitation does not apply to intentional misconduct or gross negligence, product or service safety liability that cannot lawfully be limited or excluded in advance, or any other liability that cannot lawfully be excluded or limited.

17. Responsibility for Misuse

To the extent permitted by applicable law, you are responsible for claims, losses, or costs arising from your unlawful use of Aurora, your false alerts, your misuse of another person's information, or your breach of these Terms.

18. Changes to These Terms

We reserve the right to update these Terms when Aurora, applicable law, or our practices change. The current version and effective date will be posted on this page. Where applicable law requires additional notice or consent, we will provide it. If you do not agree to updated Terms, stop using Aurora.

19. Governing Law

To the extent permitted by applicable law, these Terms are governed by the laws of Taiwan, without regard to conflict-of-law rules. This clause does not remove consumer or other mandatory rights that apply to you under the law of your place of residence.

20. Contact

Questions about these Terms can be sent to contact@aurorasecurity.app.